How should a company react towards a person that indicates a score of 8 or lower) on a scale of 0 to 10) to the question: "How likely is it that you would recommend [company X] to a friend or colleague?"

How should a company react towards a person that indicates a score of 8 or lower) on a scale of 0 to 10) to the question: "How likely is it that you would recommend [company X] to a friend or colleague?"



Answer: Treat them as potential detractors, identify the problem that caused the bad grading and solve it.


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