According to the findings mentioned by Reichheld (2003), customers who gave the highest rating to their car rental experience were how much more likely to rent again comparing to those who gave the second-highest grade?
Answer: Three times more
Quiz Economy
Buyer Behavior
According to the findings mentioned by Reichheld (2003), customers who gave the highest rating to their car rental experience were how much more likely to rent again comparing to those who gave the second-highest grade?
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