According to the article The One Number You Need by Reichheld (2003), which of the following is the best predictor of loyal customer behavior (across industries)?
Answer: The customer's stated likelihood of recommending the seller to someone
Answer: The customer's stated likelihood of recommending the seller to someone
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.